Overview
MY ROLE
Lead Designer
TOOL
Figma
DURATION
Jan 2024
Team
Designer (Me)
1 Product Manager
1 Developer
KlarityOps, Klarity Health's enterprise product, helps the operations team manage provider information and coordinate data across platforms. Initially built for basic tasks, it lacked features to meet our growing company's needs.
By Q1 2024, the operations team found the carousel management feature insufficient. It had limited editing capabilities and led to inefficiencies.
Carousel management's dashboard before the redesign
What was wrong with the dashboard? The feedback from all our operational team was consistent:
“How does our team store carousel content?”
"The first time I used it, I had no idea how it would look on the platform.”
"How do I adjust the order of a carousel?"
“We can only add a carousel on the home page; what about other pages?”
These concerns revealed that the existing design lacked several critical features: the ability to store and manage content, preview carousels, make sorting adjustments, and implement versatile page settings—all essential for our users.
The project manager and I agreed on the following qualities for the redesign
The redesigned dashboard is flexible, adapting easily to complex operational needs and data management requirements.
I worked with one developer to implement the redesign. The solution we released included the following
Ⅰ. Enhanced page settings
Users start with an empty dashboard, add new carousels, and enter details through a pop-up window to assign them to various pages.
Ⅱ. Detailed carousel editing page
Users can click "edit" to access a new editing page, where they can update content and preview how the carousel appears on mobile.
Ⅲ. Carousel status options
Users can set active carousels (max three for SEO) to inactive for content storage and future reference.
Ⅳ. Limit enforcement
A warning message and disabled "Add new carousel" button enforce the three-active-carousel limit.
Ⅴ. Carousel order adjustment
Users can rearrange carousels using drag-and-drop for flexible content management.
• 6 Operations team members
• 2 Marketing team members
• Assign carousels to different pages
• Set the inactive carousel to active
• Reorder carousels
• Old dashboard design
• New mockups
The redesigned carousel management feature was launched in January 2024, receiving overwhelmingly positive feedback.
"The active and inactive carousel status settings are extremely useful for content management!"
- Operations team leader
"The ability to add carousels on different pages has significantly simplified my work."
- Operations team member
User efficiency increased by 1.4x 🚀, making the process significantly faster.
Team effort reduced by 25% 💪, requiring fewer hands on deck.
Collaborating with cross-functional teams under a tight 3-week deadline to gather ops team pain points and feedback was challenging. Looking ahead to the next release, my goal is to collect more user feedback and use it to further refine the dashboard, enhancing its functionality and user experience.
